The Purchase Act's defect rules can be applied to goods purchases.
Right of complaint
You have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of discovering the defect, the complaint will always be timely.
In the event of a complaint, you must send an email to email@example.com Subject: Complaint + order number Contents: The reason for the complaint and a picture of the product/error/shortcoming.
An assessment of the product and information about returns will then be made.