Frequently asked questions What do I do if I regret my purchase?
If the item has not been sent, it is no problem to cancel your purchase. If the item has been sent, it is important that you follow our rules regarding return.
Read here how to regret and return your purchase.
Can I buy accessories for my product?
You can buy everything you need from us to configure your product. We have good accessory products at reasonable prices.
When you put a product in the basket, you will be offered to buy what is needed to install the product. See for example here
If you choose to buy it from us, you get everything together and you do not have to think about going out and buying accessories afterwards.
What accessory products for wallpaper and how is it used?
As accessories for wallpaper we can offer:
Wallpaper roll used for the final leveling and pressing of the wallpaper, so that it lies perfectly on the wall surface.
Glue brush used for an even distribution of the glue on the surface of the photo wallpaper.
Wallpaper glue for your wallpaper with a high cellulose content that increases adhesion. A bag of glue covers approx. 5m2
Paper tape can hold the wallpaper on the wall and the place where the parts are to be mounted.
Hobby knife for easy and quick cutting of excess tape, in the edges of the wall, floor or ceiling.
Set of accessories is a complete set with all the accessories that will be used to mount a photo wallpaper.
What accessory products for photo canvas and other types of images and how is it used?
As accessories for pictures / canvas we can offer:
The metal hook that makes it easier to make an exact wall mounting. Use if necessary. own nails or even buy our smart durable nails .
which fits the metal hook. If you buy the nail, it is important that you also buy our metal hook.
Can I get something to measure?
Yes , we can!
The products under the categories wall stickers, mailbox stickers and posters will be possible with measurements of your choice - contact our support here via e- mail support@walldelux.dk
If you want something completely unique and your own, you can also design your own wall sticker or poster.
No , unfortunately we can not!
Unfortunately, we can not offer to make a product according to special measurements and can only offer the sizes available on the individual product.
This applies to the products: Wallpaper, Canvas, own painting, hand-painted paintings and screen walls
I have not received an order confirmation?
Should you unexpectedly not have received an order confirmation, it is in most cases due to a typing error when you enter your e-mail.
Sometimes it can also be due to a technical error on our part.
If you do not receive a confirmation, simply write to our customer service at support@walldelux.dk
We can then either correct your e-mail and send the order confirmation again or simply send it again due to previous technical errors.
Why have I not received my item yet?
Should you unexpectedly not receive your item within the delivery time, this may be due to - Your product has been discarded under quality control due to defects or deficiencies and must be reproduced
- It may have been delayed in the mail. got lost and we must therefore search for your package.
- Unfortunately, a technical error may have occurred (unusually rare) which means that your order has been lost / forgotten
If you are wondering where your order will end up, contact us at support@walldelux.dk and we will track your package and inform you about where it is located.
Why are there different delivery times for the individual products?
The reason why each product has its own delivery time is because the product is only produced to order.
If you buy several products with different delivery times, you will receive your entire order after the longest delivery time.
How long is the production and delivery time for my product? - Photo wallpapers - When buying photo wallpapers, 2-3 working days are set aside for the production of the product. The wallpaper is expected to be delivered to you after 5-7 working days from the date of purchase
- Photo wallpapers for the door - When you buy photo wallpapers for the door, 3 working days are set aside for the production of the product. The wallpaper is expected to be delivered to you after 5-8 working days from the date of purchase
- Photo canvas - When you buy a photo canvas, 2-3 working days are set aside for the production of the product. Your canvas is expected to be delivered to you after 5-7 working days from the date of purchase
- Paint your own picture - When you buy a paint picture, 2-3 working days are set aside for the production of the product. Your image is expected to be delivered to you within 5-7 working days from the date of purchase
- Hand-painted paintings - When buying hand-painted paintings, 15 working days are set aside. Your image is expected to be delivered to you after 18-20 working days from the date of purchase.
- Wall decals - When buying stickers, 1-2 working days are set aside. Your wall sticker is expected to be delivered to you after 1-3 working days from the date of purchase.
- Mailbox Stickers - When you buy stickers for your mailbox, 1-3 business days are set aside. Your sticker is expected to be delivered to you after 1-4 business days from the date of purchase.
- Design your own wall sticker - When you buy a design wall sticker, 3-4 working days are set aside. Your product is expected to be delivered to you 5-7 working days from the date of purchase.
- Posters - When buying posters, 1-2 working days are set aside. Your poster is expected to be delivered to you after 1-3 business days from the date of purchase.
- Design ladle poster - When you buy a design yourself poster, 3-4 working days are set aside. Your product is expected to be delivered to you 5-7 working days from the date of purchase.
- Screen walls - When buying screen walls, 5 working days are set aside for the production of the product. Your screen wall is expected to be delivered after 8-10 working days.
Can I get a volume discount?
We can not rule out that we can offer a discount for larger purchase quantities - We recommend that you contact our support via e- mail support@walldelux.dk
Enter here which products you are thinking of and in what quantity. Then we will make a non-binding offer which we will send to you by e-mail.
How do I get my product? - Wall mural - Rolled up and packed in cardboard tubes, which guarantees safe transport.
- Photo Canvas - Before sending the photo, wrap it in bubble wrap and in a thick box.
- Paint your own picture - The products are received in a box, where each item is wrapped in bubble wrap.
- Hand-painted painting -Â The product is secured with foil and packaged in a secure package.
- Wall decal - Rolled up and packed in either a triangular box, cardboard tube or envelope.
- Mailbox sticker - is wrapped in an envelope.
- Poster - Rolled up and packaged in either a triangular box, cardboard tube or envelope.
- Ram - If you have one beställt Annan ram comes the attention should be sent in a låda with OPtiONaL SALE affisch - You måste rama in affischen in ramen själv.
How do I assemble my product? - Photo wallpaper - Each tube of photo wallpaper contains an installation guide that explains step by step how to assemble your background.
- Wall decals - We recommend that you always watch our installation video from Sohu Shop DK here you see step by step how to mount your wall sticker.
- Photo canvas - We recommend that you buy our metal hook and associated nails, so that you can easily and quickly mount your canvas nicely and straight on the wall.
How do I disassemble my product? - Photo wallpapers: Our wallpapers are super easy to remove. Our wallpaper is made of a material called non-woven fabric. When the wallpaper is to be torn again, the entire wallpaper can be torn to pieces. (So far from remembering the wallpaper before that needed to be scraped / steamed etc.) Here it is easy, fast and safe.
- Wall decals: You can easily remove your wall sticker from the wall. This is done by scaling down each small part one after the other. It's super simple and will not look at the wall afterwards.
- Mailbox stickers: The foil on the mailbox can be easily removed again. If necessary, heat your foil before removing it, use alcohol to dissolve the glue and remove the foil with your nails.
What quality and materials can I expect for my product?
We manufacture all our products in the highest quality and safe material, so that you as a customer can expect to get your product in the best and safe quality.
We are 100% responsible for our products and the materials they are made of.
Wall mural - Digital print quality in a resolution of 600 dpi
- Use of safe materials and can therefore also be recommended for the bedroom as well as for your children's room.
- Weight: 120 g / m2
- Width 1 roll: 50 cm
- Printing technology: laser (thermally cured printing)
Fotoduk - Highest print quality, meticulous craftsmanship and the best materials
- the edges are printed on all sides, so the image requires no extra frames
- Odorless and 100% safe, which is why they are also perfect for hanging in bedrooms.
- The print is UV-resistant, so the images do not fade, even with prolonged exposure to sunlight.
- The resolution guarantees perfect sharpness in the image and color depth
Hand-painted paintings - Performed on a professional Italian canvas
- Tensioned on a wooden frame.
- Only the best professional acrylic paints are used.
- Edges are painted to give it an elegant look.
- It requires no additional frame.
- UV protection so that the colors do not fade, even with long exposure to the sun.
Paint yourself with numbers - Quality cloth mounted on the wooden frame (100% spruce),
- Professional brushes
- Quality acrylic paint in some containers.
Wall stickers - ORACAL® 651
- Special PVC film (70 microns)
- 24 matte colors
- Durability indoors and outdoors approx. 5 years
- Odorless and 100% safe
Posters - Canon poster paper
- 250 grams
- Matta
Screen walls - Non-woven fabric on wooden frame
- Printed on both sides
- Can be folded
FAQ Hvad gør j... smtp@dandodesign.dk Tor 07-10-2021 08:51 Besvar Vedhæfet JaNej |
