Trading conditions

General information

Walldelux is owned by Sohu ApS
Bækgade 16
6400 Sønderborg
(this is not a return address)

CVR. no.: 37 30 67 70
Email: support@walldelux.co.uk
Telephone: 72 22 70 71

Payment

Mobilepay - Dankort - Visa Card - Eurocard - MasterCard - JCB card - Visa Electron - Apple Pay - EAN Invoice - ViaBill
The amount is only withdrawn from your card when the goods are sent from the warehouse.

When purchasing with ViaBill, you will receive your goods first. You must then pay your
monthly payment on the same date each month.
If you do not pay on time, a fee will be charged. If you regret your purchase, it ceases
the agreement on payment with ViaBill.
Read more here: https://viabill.com/dk/legal/viabill/

Delivery

• The delivery time can be seen on the individual product.
• Delivery to the nearest parcel shop DKK 35.
• Delivery directly to the door DKK 55 (If you are not at home or covered by receiver flex - your order is delivered to the nearest parcel shop)
• NO COLLECTION AT OUR ADDRESS.

Upon receipt of your order

When you receive your order, please open it straight away and check if everything is as it should be.

• Do you experience shortage or error, please contact us immediately on phone 72227071 or email support@walldelux.co.uk
• If you find that the item has been damaged during transport, you must immediately and no later than 24 hours after receipt send an email to info@sohu-shop.dk with pictures of the packaging and the product - If we do not receive all necessary pictures in time, it cannot be approved as complaint case at the post office.

Prices

All prices are incl. 25% VAT and in Danish kroner, where nothing else is mentioned. The prices are daily prices.
The prices are only valid within Denmark's borders, incl. Faroe Islands and Greenland.

Please note that we do NOT send wallpaper or photo canvas to the Faroe Islands and Greenland.

In the event of a delay, backorder or out-of-stock items, we endeavor to deliver as soon as possible
inform you about this and what we can do in the matter – e.g. give you your money back, or
help you find a similar item elsewhere.
If a price is clearly wrong and you should reasonably have discovered this, we are not
obliged to supply the product in question at the wrong price.

If you regret the purchase, the item MUST be returned to the correct warehouse:

The return address for wallpapers, pictures, paintings and screen walls.
Artgeist Sp. z o. o
Stargardzka 2a
54-156 Wroclaw

If you want to buy a return label through us, click here (Return shipping DKK 149)
To avoid the extra shipping fee, use code: Return shipping (this is only valid if you purchase a return label)

The return address for wall stickers, posters and mailbox stickers.
Walldelux
Bækgade 16
6400 Sønderborg

If you want to buy a return label through us, click here (Return shipping DKK 49)
To avoid the extra shipping fee, use code: Return shipping (this is only valid if you purchase a return label)

If you are in doubt as to which address your item should be returned to, please send us an email to: support@walldelux.dk


Right of withdrawal - important information for your item to be recognized as a return item

• There is a 14-day right of withdrawal from the day the item is received. (if the item is not returned in time, the item will not be recognized as a return item)
• In case of cancellation, before the item is returned, you MUST send an email to support@walldelux.co.uk with Subject: return + order number and write the reason for the return.
• You cannot regret by refusing to receive the item, without at the same time giving a clear message about it by writing to support@walldelux.co.uk

Return

• You bear the risk for the goods from the time of delivery.
• You bear all the costs when returning the item
• You are responsible for the item being returned in proper packaging.
• The item must be sent directly to the correct return address for that particular product. If returned to the wrong address, the item is not recognized as a return item.

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item
back to us.

No right of withdrawal

There is no right of withdrawal on goods that are manufactured to your specifications or have
acquired a distinct personal touch.

The condition of the item when you send it back

Missing original packaging may constitute a reduction in value, so to be sure of receiving all the money back, it is recommended that the item is returned in original packaging.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it into actual use.
If the item has been tried on in addition to what is described above, we regard it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased under one order.
Please note that you will not get the delivery costs back if you regret part of your purchase.

Refund of the purchase amount

If you regret your purchase, you will get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised)

Download the form here

Right of complaint

The Purchase Act's defect rules can be applied to goods purchases.
You have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.

You must advertise within a "reasonable time" after you have discovered the lack of the item.
If you complain within two months of discovering the defect, the complaint will always be timely.
In the event of a complaint, you must send an email to support@walldelux.co.uk Subject: Complaint + order number Content: The reason for the complaint.

Special provisions for traders

The same sales conditions apply as for consumers, however with the following modification. There is no right of withdrawal for traders. A 1-year right of complaint applies from the original invoice date. Exchange or repair does not result in a new 1-year complaint period. We reserve the right of ownership of goods purchased on credit until the full purchase price has been paid. All costs in connection with enforcement of the retention of title are borne by the buyer. Interest accrues from the due date at the discount rate + 2% per started month.

Personal data policy

We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver
the item for you.
The personal information is registered with Sohu ApS and stored for five years, after which
the information is deleted.
We also collaborate with a number of other companies that store and
processes data. The companies only process information on our behalf and
may not use them for your own purposes.
We only work with data processors in the EU or in countries that can provide your information
adequate protection.
The data controller at walldelux.dk is Sohu ApS. You have the right to be informed which
information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some
cases, we are obliged to delete your personal data if you ask for it. It can, for example, be
if your data is no longer necessary in relation to the purpose for which we were to use it
to. You can also contact us if you believe that your personal data is being processed in violation
with the legislation. You can write to us at: support@walldelux.dk.

Access to complaints

If you as a consumer want to complain about your purchase, you can complain to
House of Names
Customs booth 2
8800 Viborg
Naevneneshus.dk

If you live in an EU country other than Denmark, you can complain to the European Commission's online complaints portal here ec.europa.eu

The trading conditions were last updated on 16.02.2022